What about recurring or standing-order cancellations?

For corporate accounts with recurring schedules, cancelling one occurrence does not affect the rest. To pause or end a standing order, contact Nate directly — he will update your account profile.

Reservation Changes

Cancel or modify your reservation.

Q: What is the fastest way to cancel?

Call or text (786) 530-4770. Nate responds immediately. The form on the cancel-reservation page works for non-urgent requests, but it is not real-time — if your ride is in the next few hours, pick up the phone.

Q: Can I modify instead of cancel?

Absolutely. Time changes, vehicle swaps, route adjustments, adding passengers — all free if made 2+ hours before pickup. Select Modify in the form or call directly.

Q: I am running late — will I be charged a no-show fee?

No. Call or text and we will wait. A late arrival is not a no-show. No-show fees only apply if you do not show up and do not communicate.

Q: How do refunds work?

Refunds are processed to the original payment method within 3 to 5 business days. Corporate accounts see the adjustment on the next monthly invoice. If you paid by credit card at booking, the refund goes back to that card.

Plans change — we get it. Submit your request below or call Nate directly for immediate changes. The fastest route is always a phone call.

Appelez le (786) 530-4770 Go to Form ↓

Politique

Cancellation Conditions

Straightforward and fair. No hidden fees, no fine print games. Review the windows below before submitting your request.

4h+

Full Refund

Cancellations made 4 or more hours before the scheduled pickup time receive a full refund. No questions asked.

<4h

50% Charge

Cancellations within 4 hours of pickup incur a 50% charge. Your chauffeur and vehicle are already staged at this point.

No-Show

No-shows are charged 100% of the quoted rate. If you're running late, call — we'll wait. A late arrival is not a no-show.

Event & Multi-Vehicle Bookings

Event cancellations Stricter terms confirmed at booking

Multi-day / roadshow 48-hour minimum notice required

Modifications (time / vehicle / route) Free if 2+ hours before pickup

Des questions? (786) 530-4770

Submit Request

Cancellation or Modification Form

Fill out the details below. For urgent changes (under 2 hours), call (786) 530-4770 instead — the form is not monitored in real time.

Full Name *

Courriel

Téléphone

Confirmation # (if available)

Pickup Date *

Pickup Time *

Request Type *

Details

This form sends an email to Nate. You will receive a confirmation reply, typically within 30 minutes during business hours. For same-day changes, always call.

Questions courantes

Cancellation FAQ

What is the fastest way to cancel?

Appeler ou envoyer un texto (786) 530-4770 Nate responds immediately. The form above works for non-urgent requests, but it’s not real-time — if your ride is in the next few hours, pick up the phone.

Can I modify instead of cancel?

Absolutely. Time changes, vehicle swaps, route adjustments, adding passengers — all free if made 2+ hours before pickup. Select “Modify” in the form above or call directly.

I’m running late — will I be charged a no-show fee?

No. Call or text and we’ll wait. A late arrival is not a no-show. No-show fees only apply if you don’t show up and don’t communicate. We’re reasonable.

How do refunds work?

Refunds are processed to the original payment method within 3–5 business days. Corporate accounts see the adjustment on the next monthly invoice. If you paid by credit card at booking, the refund goes back to that card.

What about recurring / standing-order cancellations?

For corporate accounts with recurring schedules, cancelling one occurrence doesn’t affect the rest. To pause or end a standing order, contact Nate directly — he’ll update your account profile.

Need Help?

Prefer to Handle It by Phone?

(786) 530-4770

Disponible 24h/24 et 7j/7 nate@osmosblack.com

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